Terms & Conditions

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1. Introduction

A) By purchasing a ticket or making use of a gaming service or registering from a Point of Sale (the “Service”) and/or visiting any section of the website www.izigroup.com (the “Website”), you agree to be bound by:

The General Terms and Conditions
The Privacy Policy
The Cookie Policy
All Game Rules
Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.

B) All of the terms and conditions listed herein shall together be referred to as “the Terms”.
C) Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, please do not use the Service, register or continue to use the Service. Your continued use of the Service and/or the Website constitutes acceptance of the Terms.
D) Making use of the Service and/or Website is only allowed to players who are eighteen (18) years or over.
E) The Terms will come into effect on 5th July 2022 (version 1.0). These Terms are valid until a new version is issued by the Company.
F) The Service and/or Website is operated and managed by IZI Group plc, a public liability company registered and incorporated in Malta with company registration number C100229 and having its registered office at Portomaso Business Tower, Level 11, St. Julian’s STJ4011, Malta (hereinafter referred to as “NL plc” or the “Company”).
G) IZI Group plc is licensed and regulated by the Malta Gaming Authority (herein after referred to as “MGA”) (www.mga.org.mt) with Licence number: MGA/B2C/003/2022 issued on 5th of July, 2022.
H) The games offered by NL plc are the IZI Group Games and Other Games, as may be authorised by the MGA from time to time.
I) References in the Terms of Use to “us”, “our,” “we” or the “Company” are references to the party with whom you are contracting with, as specified above.

2. Changes to the Terms

2.1 We may need to change the Terms for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date Terms can be accessed here or at the Point of Sale, and the date on which they came into force is noted thereon.
2.2 Where we make changes to the Terms, we will notify you by placing a notice on the Website and by updating the Terms in the Point of Sale. For the use of Website, You must re-confirm acceptance before the changes come into effect and only afterwards you are able to place bets on our Website.

3. Player Registration

A) It is mandatory that participation in sports betting (transactions in excess of Eur 50) and/or Electronic Gaming Machines (“EGMs”) requires player registration.
B) You must complete the player registration form truthfully and correctly.
C) You must not be an individual under 18 years of age.
D) You must neither be under legal supervision nor restricted in your business activities.
E) You must register personally by following the instructions and you shall carry out transactions on your behalf and not on behalf of someone else.
F) You must use the Service for personal use and have no commercial intentions.
G) You must not use funds gained through criminal or illegal activities.
H) You are the rightful owner of the money you deposit.
I) You warrant that you have no knowledge about any bet result of the underlying bet before placing it.
J) You are not classified as a compulsive gambler.
K) You have not been excluded from gambling.
L) You are not resident in and/or a national of a high risk jurisdiction which are North Korea and Iran.
M) You must only register for the Service in your own correct name. You may only register once and cannot have more than one (1) registration.
N) You warrant that you have not already registered with the Company and that such registration was closed due to collusion, cheating, fraud and criminal activity, for responsible gambling reasons, for breach of the T&Cs or at your own request (responsible gambling related).
O) You understand and accept the risk that, by using the Service, you may, both win and lose money.
P) You do not have multiple active registrations with the Company.
Q) During or after the registration process, the Company may ask You to provide documents required as part of the “Know Your Customer” (KYC) process in accordance with its own customer due diligence procedures.website
R) When you register you will be asked to provide us with personal information including your full name, date of birth, and appropriate contact details including residential address, telephone number and e-mail address (“Your Contact Details”).
S) You must maintain your registration and keep your details up to date.
T) You can play as a registered player either over the counter (OTC) through the IZI Group Agent or directly on the self-service betting terminal (SSBTs) or EGMs.

4. Anti-Money Laundering Terms

A) The Company complies with Maltese and European laws, regulations, and guidelines for the prevention of money laundering and the funding of terrorism.
B) It is unlawful to deposit money which consists of the proceeds of criminal activities.
C) Transactions are monitored to prevent money laundering and all other illegal activity.
D) Suspicious transactions shall be investigated by the Company and, if necessary, a suspicious transaction report will be made by the Company to the relevant competent Authorities. In any such event, the Company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the relevant authorities. Furthermore, in the event of any suspicious transactions, the Company may suspend, block or close the registration of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.

5. Verification of Your Identity – Know Your Client (“KYC”) Requirements

A) By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm your identity and contact details and to prevent money laundering (the “Checks”).
B) Where applicable, the identity of the player will be confirmed and verified at the first visit upon registration.
C) The below personal information is required at registration stage and is therefore requested to be submitted directly by the player at the Point of Sale on an electronic device which is connected to the Company’s biometric solution:

Full Name & Surname
Permanent Residential Address
Date of Birth
Place of Birth
Nationality
Personal ID Reference No
Gender
Mobile Number
Home Number
Email address
Information on the source of wealth, source of funds and the nature of the business relationship, including but not limited to, occupation, annual income and expected level of activity.

D) An original valid and unexpired national identity document, showing the below must be presented upon registration and a copy is taken thereof:

Document Country of Issuance
Document Date of Issuance
Document Expiry Date

E) A photo of the player is required to be taken at the Point of Sale.
F) Verification of your residential address must not be more than six (6) months old.
G) In certain circumstances, we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information, then we may suspend Your registration until you have provided us with such information. We may also permanently disable or suspend your registration.
H) Any and all documentation submitted by You must be clear, legible and of good quality.

6. Deposits to Your wallet

A) Activation of a wallet (which is virtual and not connected to any bank account) only occurs either when You wish to deposit funds prior to affecting transactions and/or when You transfer any credit balance that You might end up with after completing your transactions.
B) You may also deposit the funds from winning tickets into your wallet.
C) Funds available in your wallet, if any, may only cashed in person at the Point of Sale.
D) Any balance of credits that You have after completing your transactions will appear on your wallet as soon as you finish your transactional session.
E) Funds left in the wallet are held distinctly from those of other registered players. Any plays made by You may only be cashed, in case of winnings, by You.
F) Any funds in the wallet of one player cannot be transferred to the wallet of another player.
G) Deposited funds in the wallet may only be accessed by You.
H) Cashing of winning tickets can only be cashed by the registered player who played those tickets.
I) The payment method accepted is cash and any other method of payment as authorised by the Company.
J) The maximum amount of funds that can be left in the wallet is limited to €10,000.
K) The gaming devices may only accept a cash-in daily limit of €3,800.
L) Your wallet is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. You shall not treat us as a financial institution, and you acknowledge that any funds deposited with us in your wallet will not earn any interest.

7. Dormant or Inactive registrations

A) When a player registers and remains inactive (i.e. when no visit-in is performed at the Point of Sale) for a period of more than 12 months, the registration is deemed to be inactive or ‘dormant’. The Company shall notify the player via an e-mail to remind him of the funds available in the wallet on the 11th month of inactivity (30 days before the registration becomes inactive).
B) After twelve (12) months of inactivity, the registered player will be blocked and the player is required to visit Head Office for due diligence verifications so that he can be re-activated and have access to the funds available in the wallet.
C) If the registered player remains inactive and the funds in his/her wallet remain unclaimed after five (5) years, the player will be sent a final reminder through every means of communication available to the Company notifying him of the consequences to follow, including that his/her funds may be appropriated by the Company in accordance with the MGA’s Gaming Authorizations and Compliance Directive to fund responsible gaming endeavours.
D) No processing fees will be charged.

8. Payment of Winnings

A) Prizes will be paid to the holder presenting the winning ticket.
B) The holder of a winning ticket will not be paid any winnings if:

The ticket is presented outside the prize claiming period.
The bar code and/or the CRC number are not readable.
The authenticity of the ticket cannot be verified.
The ticket has been tampered with in any manner.
The holder is a minor or prohibited from holding such ticket.
The ticket has been acquired in breach of any laws, regulations and/or rules at the time of purchase.

C) A sixty (60) day claim period from the respective draw day applies for all prizes. Following the lapse of the sixty (60) days, an unclaimed winnings shall be transferred to the Social Cause Fund and Responsible Gaming Foundation.
D) The maximum amount that You can cash from a Point of Sale is limited to €6,000 per ticket.
E) Winnings over Eur 6,000 per ticket, including therefore jackpots, will only be paid by the Company from its Head Offices, and/or from other designated locations determined by the Company from time to time.
F) Prior to the payment of winnings, the Company may take such time as is reasonably necessary for the purposes of ensuring that the You played in a fair manner, verifying Your identity, conducting security and other internal procedures, ensuring that the rules and regulations relating to the game or event have been complied with by You, and carrying out customer due diligence measures in terms of Anti-Money Laundering (“AML”) legislation, or any other regulatory instrument.
G) Kindly refer to the Terms and Conditions of IZI Group plc, the Game Rules and the Playing Guidelines of the relevant game (which may be amended from time to time), including the prize claiming period, by accessing izigroup.com/howtoplay.

9. Cashing Of Funds from wallet

You may cash funds available from Your wallet at any time provided that you check-in to verify your registration status at the Point of Sale.
The time taken for a cashing will depend on whether KYC documentation is needed or has been requested and the speed at which it is delivered, as explained above.

10. Participation in Gaming

A) You are only allowed to play with your funds and to pay at the time of the transaction, thus:

You are not allowed to play on credit or delay payment for your transactions;
You are not allowed to transfer or pay up-front the IZI Group Agent for any future transactions you wish to make.

B) It is your responsibility to ensure that the details of any transaction You make are correct.
C) We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted.
D) For all games specifications and the respective terms and conditions, please refer to the Playing Guidelines.

11. Complaints

A) Any player who wishes to file a query and/or complain may do so by submitting the dispute via the following channels:

At the Authorised Points of Sale;
On Support Centre on +356 2600 7777;
Via email through [email protected] for queries addressing game related and operational matters; or [email protected]izigroup.com for corporate related matters and queries from the General Public.
Via telephone at Head Office on +356 2600 7000;
By post addressed to the Head Office at IZI Group plc, Portomaso Business Tower, Level 11, Vjal Portomaso, San Giljan, STJ 4011, Malta.

B) If the player remains unsatisfied with the resolution of his/her complaint by the Company or if a complaint cannot be resolved by the Company, then the complainant may refer the dispute to the appointed ADR entity which is MADRE (Maltese Alternative Dispute Resolution Entity), the Alternative Dispute Resolution entity (“ADR”) chosen by the Company.
Players can file a claim by going to the following link https://madre-online.eu/file-a-claim/ and filling in the requested information. Otherwise, MADRE may be contacted at:
Suite 7, San Michel Building, 110, St. George’s Street, St. Julians, STJ3203 – Malta – https://madre-online.eu/
C) According to Section 10 (2) of the Malta Gaming Authority ADR Directive (Directive 5 of 2018), should the customer opt to submit a claim to the ADR entity the value of which is up to €5,000, this submission shall be mandatory to the Company. Any conclusions of the ADR entity on such cases shall be binding upon both the Company and the complainant.
D) It is not the Company’s policy to offer ADR services to settle claims over €5,000.
E) In the event that the player considers the gaming service to be conducted in a way that is unlawful, not safe, fair or transparent he/ she may also bring such cases to the attention of the Malta Gaming Authority by email on: [email protected] or alternatively via MGA’s portal. MGA will not be able to decide the merits of the disputes since this function is reserved for MADRE as the approved ADR entity for handling disputes.
F) Players can also visit https://www.mga.org.mt/support/ or call +356 2546 9000 for more information.

12. Collusion, Cheating, Fraud and Criminal Activity

A) The following activities are not allowed and constitute a material breach of the Terms:

Colluding with other third parties.
Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as ‘bots’); or the exploitation of an ‘error’.
Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds.
Taking part in any criminal activities including money laundering and any offence with criminal repercussions.

B) We will take all reasonable steps to prevent such activities, detect them and the relevant players, and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion.
C) If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing [email protected]
D) We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.

13. Other Prohibited Activities

You should not use the Service and/or Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other players, or behave in such a manner towards any IZI Group Agent and/or Company staff.

14. Breach of the Terms of Use

A) You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
B)Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:

Provide you with notice (using Your Contact Details) that you are in breach, requiring you to stop the relevant act or failure to act.
Suspend your registration so that you are unable to place bets or play games.
Close Your registration with or without prior notice from us.
Recover from Your wallet the amount of any pay-outs, bonuses or winnings which have been affected by any material breach.

15. Use of Cookies on the Website

A) The Website uses cookies to assist its functionality. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise you when you come back to the Website. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
B) Please view our Cookie Policy for more information on this.

16. Events Outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect (“Force Majeure”). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

17. Waiver

A) If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
B) A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.

18. Severability

If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such terms, conditions or provisions will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

19. Law and Jurisdiction

A) All games, sport types, offered products and our betting platforms are licensed and regulated by the Malta Gaming Authority (MGA).
B) The terms of use shall be governed by and interpreted in accordance with the laws of Malta.
C) The courts of Malta shall have non-exclusive jurisdiction over any disputes arising out of the Terms themselves.

20. Intellectual Property Rights

A) All design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners.
B) Under no circumstances shall the use of the Service grant to any player any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
C) No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos except as specifically permitted in accordance with the Terms.

Ver. 2.0.0 – 5th August 2022