Know Your Customer

We employ rigid customer due diligence, customer screening, and player profiling across all group operations.

A Fair and Transparent Environment

Knowing your customer is the basis for the provision of fair, safe, and transparent gaming services.

We provide transparent rules for authorised games. We provide clear terms and conditions on all our websites. We make sure that the games we provide are, fair, free from fraud, and compliant with the regulations in force. It is also our policy to give space for players to voice their complaints and take remedial action. Know-Your-Customer is at the heart of the provision of fair and transparent gaming. IZI Group undertakes this process in three (3) distinct steps:

Due Diligence

All entry level due diligence is achieved through the collection and storage of registration requirements.


Real time screening of customers is undertaken across the Group operations through a third-party system called ACURIS.

Risk Segmentation

Customers are segmented according to their risk profile. Requirements for documentation from customers is linked directly to the risk profile.

Diligence on High-Risk Profiles

The Group invested in ‘Know Your Customer Portal’ (KYCP) in 2019 to automate the risk assessment process on customers

Transaction Monitoring

KYCP allows the company to collate information relating to entities and applicants alike. It acts as a single, centralized, secure repository of all customer data and is able to assign risk scores and weighting while monitoring changes to all the scores assigned and follows up with alerts to customer-facing employees updating them with changes to the risk rating of customers in real-time. These include daily alerts when pre-determined risk thresholds are met, PEP status, or customer resides in a sanctioned country.

Get in touch


We’d like to hear from you. Whether it’s a job enquiry, a business proposal or simply a request for information, do get in touch with us. Our customer support team will treat your request with full confidentiality and we promise to get back to you as quickly as possible.

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