Position Overview
As a Dragonara Gaming Host, you will establish and maintain high standards of service by recognising the value and potential of every guest at the Dragonara Casino and that all customers are assisted in an impeccable and professional manner at all times, in addition to facilitating the daily shift operations of the technical department.
Responsibilities:
- Welcome guests and maintain a visible, friendly presence on the floor.
- Build strong relationships with regular and VIP players.
- Assist with player satisfaction, incident reporting and basic troubleshooting.
- Resolve service issues quickly and professionally.
- Coordinate with Tables, F&B, and Management teams to ensure smooth guest experiences.
- Observe compliance with internal policies and MGA regulations.
Confidentiality:
- Whilst working for the Company there will be access to a wide variety of confidential information concerning the Company, guests, and employees.
- It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests, and employees unless otherwise stated. Please refer to the Employee Handbook for full policy details.
Healthy & Safety:
- To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the workplace.
- The wearing of appropriate protective clothing provided or recommended by the Company will be obligatory.
- To report any defects in the building, plant, or equipment according to casino procedure.
- To ensure that any accidents to staff guests or visitors are reported immediately in accordance with correct procedures.
- To attend statutory Fire, Health, and Safety Training and to be fully conversant with and abide by all rules concerning:
- Fire, Health, and Safety
- Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.
- Risk Assessments for your department
- Casino Fire & Evacuation Procedures
Other Information:
- As the Casino’s level of business varies considerably, there is a need for flexibility in attitude, approach, and working hours.
- The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
Requirements:
- Experience in hospitality or customer service, ideally within a casino.
- Confident communicator with strong interpersonal skills.
- Available to work rotating shifts, including nights, weekends and public holidays
- Fluent spoken and written English; additional languages are an asset.
- Professional, discreet, and customer orientated.
Vacancy posted on: May 1, 2025
Apply for Gaming Host
Please fill out the following form. After you have completed your application an email will be sent to you with relevant information.
