The Food & Beverage Server is responsible for providing a warm welcome with friendly, professional service while offering a wide range of food and beverages to all our guests. S/he will be responsible for complete set up before and after service, guest service, and supporting the back of the house.
Serving food and drinks to all guests in an efficient and courteous manner
Answering any telephone queries, greeting customers, and taking orders
Assisting and working closely with colleagues to develop a team spirit
Communicating with all the relevant departments, especially the kitchen, pantry, and gaming area teams
Being knowledgeable of the different promotions available to our patrons
Ensuring the assigned areas are kept clean and tidy
Ensuring that the food and beverage service to guests is of the expected standard
Reports any problems/complaints to the Food & Beverage Manager.
Attends any department training sessions and/or meetings required.
Liaises with other departments to ensure good communication and offer support.
Is fully conversant with the Employee Handbook.
Supports the casino operation in times of demand.
Whilst working for the Company there will be access to a wide variety of confidential information concerning the Company guests and employees.
It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests, and employees unless otherwise stated. Please refer to the Employee Handbook for full policy details.
Health & Safety
To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the workplace.
The wearing of appropriate protective clothing provided or recommended by the Company will be obligatory.
To report any defects in the building, plant, or equipment according to casino procedure.
To ensure that any accidents to staff guests or visitors are reported immediately in accordance with correct procedures.
To attend statutory Fire, Health, and Safety Training and to be fully conversant with and abide by all rules concerning:
Fire, Health, and Safety
Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.
Risk Assessments for your department
Casino Fire & Evacuation Procedures
As the Casino’s level of business varies considerably, there is a need for flexibility in attitude, approach, and working hours.
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
Worked in a similar environment
Good wines and spirits knowledge
Good food knowledge
Food & hygiene course
Secondary School completion
Related courses at ITS
Flexibility regarding work hours essential
Proof of eligibility to work in Malta
We look forward to hearing from you! Please apply directly using the apply button below. In case you have any further questions about the role, you are welcome to contact us at firstname.lastname@example.org or our Helpline phone (+356) 2600 7000.
IZI Group plc is a public limited company, registered with the Malta Business Registry under the Companies Act 1995 with registration number C 34215, and having its registered office situated at The Quad Central, Q3, Level 11, Triq L-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta.
IZI Group plc is the parent company of National Lottery plc operator of the national lottery and IZIBET retail network, Dragonara Gaming Limited, operator of the Dragonara Casino, Gaming Operations Limited, and IZI Interactive Limited operator of dragonara.com, lottery.mt, and izibet.com. All operations are licensed by the Malta Gaming Authority under the Gaming Act Chapter 583 of the laws of Malta. Continue reading…