Core System Support Personnel

Job Description

As part of the Core System Support team, you will be responsible for operating and maintaining the land-based gaming systems, including the National Lottery draw processes, as well as provide technical 2nd line support to our support desk, retailers and other personnel on gaming and application-related matters.

Responsibilities:

• Operation and maintenance of retail and casino gaming systems
• Back-office configuration of new shops, equipment and personnel within the gaming systems
• Participation in back-office aspects of the National Lottery draw process
• 2nd line support to our support desk, retailers and other personnel
• Participation in Quality Assurance process of gaming systems, terminals and internal applications.
• Escalation to and follow-up on 3rd party suppliers or internal resources as per Incident Management requirements
• Operation of multimedia display solutions

Requirements:

• Have software or other technical certification or experience
• Be able to work in a mission-critical environment with responsibility and under pressure
• Be able to work as part of a team, on a shift basis including on-call
• Be able to follow procedures and effectively evaluate any risks
• Be able to express yourself fluently and meticulously in English both orally and in writing
• Have an eye for detail and actively suggest corrections or improvements
• Be willing to learn and take on new challenges and responsibilities
• Possess a clean police conduct

Email: [email protected]
Helpline: (+356) 2600 7000