Payments and Fraud Analyst

Job Description

As a Payments and Fraud Analyst (KYC) at IZIGROUP, you will play a key role in safeguarding our operations by analyzing customer accounts to detect and prevent fraudulent activities. Your proactive approach to fraud prevention, combined with data-driven insights, will help minimize risks and enhance the security of our platform.

Our Payments and Fraud team is a dynamic and fast-paced environment, where you’ll gain exposure to a variety of responsibilities across multiple brands.

Responsibilities:

• Process payments for IZIGROUP clients, ensuring all transactions are handled professionally, efficiently, and in a timely manner.
• Maintaining and improving on alerting systems that will warn of key criteria that may indicate impactful incidents in real time or in advance.
• Provide a seamless customer experience by swiftly and securely processing withdrawals.
• Verify and validate player documentation to ensure compliance with regulatory and licensing requirements across different markets.
• Identify and investigate fraudulent activities, swiftly mitigating risks and minimizing financial losses.
• Analyze trends in fraud and payments, escalating cases to the appropriate departments when necessary.
• Investigate and resolve fraud cases involving, but not limited to, credit card fraud, bank fraud, identity theft, and phishing.
• Collaborate with internal teams, including Product, Risk, Compliance, and Operations, to enhance fraud detection systems and implement process improvements.
• Ensure operational efficiency by working professionally and effectively with other areas of the business.
• Monitor and detect fraudulent betting patterns to prevent abuse of promotions, arbitrage betting, and other fraudulent activities in the sportsbook and casino.
• Investigate suspicious betting behavior, including multi-accounting, bonus abuse, and match-fixing attempts.
• Analyze customer betting and wagering trends to identify high-risk accounts and proactively mitigate potential fraud.
• Work closely with the Risk team to implement fraud prevention strategies and ensure fair play across the sportsbook.
• Ensure compliance with internal policies and regulatory frameworks regarding sportsbook fraud detection and reporting.
• Collaborate with relevant departments to enhance fraud detection tools and processes specific to sportsbook operations.
• Escalate sportsbook fraud cases to the appropriate stakeholders and assist in further investigations when needed.

Working Hours

This role is shift-based (Monday to Sunday), requiring flexibility to work day and night shifts, weekends, and public holidays.

What’s in it for you?

• Work in a fast-paced, high-growth sector where you’ll continuously develop new skills.
• Gain hands-on experience in fraud detection, payment processing, and risk analysis.
• Be part of a collaborative and innovative team that values expertise and growth.

Requirements:

• Strong analytical mindset with an interest in fraud prevention and risk management.
• Ability to work independently while contributing to a team-oriented environment.
• A keen eye for detail and a structured approach to problem-solving.
• Proficiency in Excel and other relevant analytical tools.
• Excellent communication skills in written and spoken English.

Bonus points for:

• Additional language skills.
• Passion for iGaming and online gaming industry trends.
• Experience with PaymentIQ/Worldline, Nuvei.
• Experience with EveryMatrix backoffice.
• Experience with SumSub.

Email: [email protected]
Helpline: (+356) 2600 7000