Position Overview
As a Core System Support Personnel, you will be responsible for operating and maintaining the land-based gaming systems, including the National Lottery draw processes, as well as provide technical 2nd line support to our support desk, retailers and other personnel on gaming and application-related matters.
Responsibilities:
- Operation and maintenance of retail and casino gaming systems.
- Back-office configuration of new shops, equipment and personnel within the gaming systems.
- Participation in back-office aspects of the National Lottery draw process.
- 2nd line support to our support desk, retailers and other personnel.
- Participation in Quality Assurance process of gaming systems, terminals and internal applications.
- Escalation to and follow-up on 3rd party suppliers or internal resources as per Incident Management requirements.
- Operation of multimedia display solutions.
Requirements:
- Possess software or other relevant technical certification or experience.
- Demonstrate the ability to work effectively within a team, including on a shift basis and during on-call duties.
- Capable of performing in high-responsibility, mission-critical environments under pressure.
- Able to follow established procedures and proactively evaluate and mitigate risks.
- Express yourself fluently and meticulously in English, both orally and in writing.
- Maintain a keen eye for detail and actively suggest corrections or improvements to enhance processes.
- Show willingness to learn, adapt, and take on new challenges and responsibilities.
- Possess a clean police conduct.
Vacancy posted on: August 18, 2025
Apply for Core System Support
Please fill out the following form. After you have completed your application an email will be sent to you with relevant information.
