Operations • Full-Time

Job Description

Reporting directly to the Head Receptionist, a receptionist is required:

  • To establish and maintain high standards of service by recognising the value and potential of every guest at the Dragonara Casino.
  • To ensure that all customers are assisted in an impeccable and professional manner at all times.
  • Must be dressed according to company standards in order to portray a professional image at all times.
  • Maintain guest relations desk in accordance with management specifications.
  • Welcome guests, assist them in removing selected items of clothing, keys, hand bags and other items as required and accept and register receipt of such items against an identity number.
  • Maintain a security watch over all items deposited in his/her care.
  • Carry out ushering and door-keeping duties as required, return all deposited items to proper owners on request, attend to all reasonable needs of guests on both arrival and departure.
  • Professional telephone behaviour.
  • Ensure that all guests that enter the Casino are registered as per Gaming Act of Malta.
  • Ensure all required information is correctly inputted in the Online Gaming System.
  • Ensure that Dragonara Gaming LTD complies to FIAU rules and regulation regarding guest information which is required to be captured/kept.
  • Whilst working for the Company there will be access to a wide variety of confidential information concerning the Company guests and employees.
  • It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.
Health & Safety
  • To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the workplace.
  • The wearing of appropriate protective clothing provided or recommended by the Company will be obligatory.
  • To report any defects in the building, plant, or equipment according to casino procedure.
  • To ensure that any accidents to staff guests or visitors are reported immediately in accordance with correct procedures.
  • To attend statutory Fire, Health, and Safety Training and to be fully conversant with and abide by all rules concerning:
    • Fire, Health, and Safety
    • Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.
    • Risk Assessments for your department
    • Casino Fire & Evacuation Procedures
Other Information
  • As the Casino’s level of business varies considerably, there is a need for flexibility in attitude, approach, and working hours.
  • The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  • Worked in a similar environment
  • Flexibility regarding work hours essential
  • Proof of eligibility to work in Malta
  • Professional phone etiquette
  • Familiarity with Microsoft Office

We look forward to hearing from you! Please apply directly using the apply button below. In case you have any further questions about the role, you are welcome to contact us at or our Helpline phone (+356) 2570 4000.