Operations

Join our ever-growing team at IZI Group

Customer Support Agent

Product Management   •   Saint Julian, MALTA

IZI Group plc, Malta’s leading gaming company, and the parent of the Dragonara Casino and IZIBET is now looking for a Customer Support Agent to join the Customer Service & Operations Team of our Online Operation.

  • Provide customer care and support through email and live chat for both incoming and outgoing queries across the betting brands
  • Maintain customer records by following the correct data protection procedure.
  • Resolve product or service problems by clarifying the customers’ complaints and
    determining the cause of the problem.
  • Liaise with various teams to escalate and resolve customer quires in a timely manner
  • Undergo training in the use of various systems and tools required to perform your duties.
  • Assist the Management with other projects and duties where required.
  • Experience in an online gaming customer service or operations environment is essential.
  • Fluent in written and spoken English and Maltese.
  • Knowledge of both Sports and Casino products.
  • An analytical approach to problem-solving with the ability to be creative in order to solve the more complex issues customers might have.
  • Open to flexible shift patterns, with the potential to be working in the morning, afternoon, evening, or weekends.
  • Previous experience with direct customer contact and excellent communication skills, specifically within an online gaming environment.
  • Ability to multitask with proficiency in Microsoft Office tools, especially Excel as well as Jira, LiveChat, and Confluence tools.
  • A fast learner who can keep calm under pressure
  • Strong organization skills are required to work both well individually and as part of a team.
  • Experience working with Every Matrix Backoffice is considered an asset.
Apply Now

Dealer

Hospitality    •   Full-Time

The Dragonara Casino is looking for experienced Dealers to join their team. In this role, the chosen person will be dealing different table games whilst ensuring full compliance with the company procedures, as well as providing the highest level of customer service.

  • Conducting all games dealt within the guidelines of the approved gaming procedures;
  • Maintaining a courteous and hospitable manner when interacting with clients;
  • Understanding and attending to customers’ needs to optimise customer satisfaction;
  • Ensuring that game commentary is clear and company procedures are adhered to;
  • Reporting any suspicious conduct concerning the casino operations.
  • A minimum of 2 years experience in dealing American Roulette, Blackjack, Ultimate Texas Hold’em and Punto Banco games
  • A good level of spoken English is a must. Knowledge of Maltese and Italian languages would be an asset.
  • Experience in Poker Tournaments and/or cash games will be considered an asset.
  • Excellent customer care skills
  • A positive attitude towards teamwork
  • An eye for detail
Apply Now

Surveillance Officer

HR & Office   •   Full-Time

Surveillance Officers are responsible for the CCTV observation (but not limited to) of all aspects of the Casino Operation and the reporting of all irregular or illegal activities.

  • To monitor all aspects of the operation.
  • To maintain vigilance at all times.
  • To record and report any irregular or illegal activities that occur in the casino to the Surveillance Management.
  • To ensure the accurate reporting of all activities in the appropriate logs is complete, factual and literate; and that all written work and general administration are also kept neat, concise and accurate at all times.
  • To collate statistical information as required by the Surveillance Management.
  • To ensure that all Surveillance equipment is functioning correctly and to report any malfunctions to Surveillance Management as soon as possible.
  • To respond to all duress situations promptly and to ensure the incident is monitored in its entirety where possible.
  • To ensure all Surveillance & company policies, work rules and procedures are strictly complied with at all times.
  • To make decisions, when required to do so, that maintain a high standard of integrity in the eyes of the Department, Management and Departments.
  • To maintain strict confidentiality in all matters pertaining to equipment, procedures and information.
  • To conduct oneself in a professional manner at all times.
  • Other duties as required by the Head of Security & Surveillance
  • One year of work experience in a similar position or any other operational position in a casino is a must
  • Detail Oriented
  • Excellent spoken and written English. Any additional language would be considered an asset
  • Computer literate and familiar with Microsoft Office applications
  • Possesses a high level of integrity
  • Able to remain concentrated for long periods
  • Able to work independently whilst also as part of a team
Apply Now
izibet logo

Shop Managers

Product Managment   •   Full-Time

Reporting directly to the Area Manager, this position requires an individual who would like to work in a dynamic customer service environment with a leading retail sports betting company with outlets across Malta and Gozo.

Join our team of Sports Betting Shop Managers and get your career in Gaming started. We will provide a competitive compensation package. If you are unsure whether you are the right candidate for this role, don’t worry, as we will provide on the job training and employee development for you.

  • Managing the day-to-day operations of an IZIBET sports betting outlet
  • Being responsible for the opening and closing of the shop
  • Being the first point of contact with our customers and making sure they have the best experience in our shops
  • Handling queries and ensuring that any technical issues are followed up and resolved in a timely manner
  • Ensuring the shop is kept clean and tidy at all times
  • Have excellent communication skills in Maltese and English
  • Have experience of using Microsoft Word, Excel, E-mail – and good general IT skills
  • Have the ability to deal effectively and professionally with difficult customers
  • Have a passion for sports and gaming products
  • Be available to work weekends and public holidays
  • Be discrete and confidential
  • Be flexible and self-motivated
Apply Now

Slots Technician

Casino Operations   •   Full-Time

The Slots Technician who will report to the Slots Manager will ensure that all gaming equipment within the Slots Department is in full operational order in accordance to the required standards, policies and procedures.

  • Conforming to internal security and operational procedures, be fully conversant with the on-line system, the operation of all types of gaming machines, ancillary machines and other equipment. 

  • Knowing thoroughly the various games played on slot machines, assisting customers to understand and play on slot machines.

  • Attending promptly to any requests by customers, reporting customer related incidents to the appropriate management.

  • Diagnosing and rectifying malfunctions on any gaming machines, ancillary machines and other equipment including stacker/bills validator, reporting any malfunction and consequent repairs carried out.

  • Attending to payments as required, taking meter readings as required, carrying out regular and event-related servicing of all types of gaming machines, ancillary machines and other equipment.

  • Participating in the slot machines count, maintaining security in the slot machines area, and performing related tasks when required.

  • Ensuring sound, accurate and systematic record-keeping of all aspects of the shift

  • Ensuring that proper shift handovers are conducted at the beginning and the end of your shift.

  • A Diploma in Engineering (Electronics) or related courses in electronics

  • Previous casino experience but not mandatory

  • Formal training in repair of a variety of electrical, mechanical and electronic equipment

  • Electrical and electronic knowledge of casino equipment 

  • Excellent communication skills in English and preferably also Maltese

Apply Now

Application Form

Please fill out the following form. After you have completed your application an email will be sent to you with relevant information if necessary.

PDF, JPG, DOC
Choose File
PDF, JPG, DOC
Choose File